Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
Organizations rely on enterprise applications to support their business processes and provide their employees and customers with positive user experiences. Low-code is a time and cost-effective development approach that enables teams across business functions to create custom applications for various use cases.
Low-code enables organizations to integrate legacy systems with newer technology, extend their capabilities by building new modules or completely rip and replace them to meet the changing needs of the business.
Banco de Occidente used Bizagi to integrate their existing legacy systems to provide end-to-end visibility of their technological architecture and optimize and automate processes.
This integration has improved the user experience for both customers and employees: providing customers with digitally native products and the option to access offline services and the sales team with the information needed to make data-driven decisions when negotiating loan conditions.
“For the customer experience, Bizagi is helping us to digitize the end-to-end process and integrate the hybrid processes as we have some customers that are fully digital and others who want to talk to a representative. Bizagi is helping us to integrate both experiences for customers.”
Pedro Villegas, Chief Information and Operations Officer
Low-code allows organizations to build custom, web-based portals that provide users with relevant information and actions, delivering a better user experience and enhancing efficiency.
DHL Group used Bizagi’s low-code platform to create a Vendor Master Data Management Portal to improve user experience for 320,000 global employees, customers, and stakeholders.
The portal replaced the previously spreadsheet and email reliant process with a standardized process that uses business rules to automatically authenticate external users, check data for errors, submit forms, request approvals and duplicate data in the ePurchasing solution. This has automated the work of 350 FTEs annually over the course of four years.
"Bizagi is the tool which holds together everything end-to-end and is the go-to portal for our service providers who log into Bizagi to process a case.”
Timo Neff, Team Lead, Automation Designers & Architects
Discover how easy it is to build enterprise apps with Bizagi.
Applications built using a low-code platform will work on any device without the need for recoding, allowing users access on their preferred device.
Super Bock Group used Bizagi to create an entirely mobile purchase request approval process for accelerated response times.
“The ability to customize different screens according to the equipment’s resolution and the push notifications functionality on mobile applications were undoubtedly an added value to users.”
Luis Oscar Barreiros, Senior Intelligent Automation Consultant, WeMake
A low-code platform supports integration by connecting multiple systems and applications. Pre-built, native or bespoke connectors and APIs can provide access to any data source allowing users to access the information they need in one interface.
Unilever used Bizagi to create a customized Master Data Sync across multiple instances of SAP with their customer pricing framework to enable a daily refresh of millions of materials and associated data to ensure pricing information is always up to date.
This enabled the customer development team to create the pricing framework for a customer in 15 minutes, 3x faster than before, with 77% of cases being submitted within 20 minutes.
“Visibility allows people to focus on their work and not just chasing [approvals]. So it makes people honest as teams are accountable for their KPIs and there is accuracy of what’s being reviewed.”
Cynthia Tan, Digital Transformation & Capability Lead
Organizations can leverage low-code platforms to automate manual and repetitive tasks within workflows. Predefined rules and logic route tasks between people and systems to reduce errors, speed up processes and free up employees to work on higher value tasks.
Kyocera automated their previously paper-based Special Pricing Approval (SPA) process to provide greater visibility to the approving manager and speed up sign-off.
The team used Bizagi’s low-code platform to create a process application to communicate requests and reduced the average process time by 85% from 10 days down to just 1.5 days. They also integrated with SAP to load approved pricing directly into the platform and activate the opportunity to purchase, so employees only spend 20 minutes on each approval, freeing their time to do more value-adding tasks.
A low-code platform empowers business users to design, build, and test applications with minimal coding. This allows subject matter experts (SMEs) to use their knowledge of their specific process area to create a solution that meets their requirements and improves their productivity, only requiring support from IT for the more complex elements of development and implementation.
