Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
The world’s leading logistics company deploys Bizagi globally for 320,000 users to drive automation orchestration from end-to-end
95%
automation ratio of Duty Billing Process
320,000
global users
5
million cases processed per year
350 FTEs
work automated annually
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The DHL Group’s slogan is ‘Connecting People, Improving Lives’. The global logistics company used Bizagi to further connectivity within its operations, acting as an orchestrator of its tech stack and enabling end-to-end automation of 24 processes, including Duty VAT Billing, Vendor Master Data Management, Global Procurement Help Desk, and more.
The Bizagi platform was deployed globally by its Global Business Services (GBS) team across the DHL Group in 17 languages. The objectives are to integrate and optimize business operations, processing over 5 million cases per year. In the Duty VAT Billing process, Bizagi works alongside Oracle, UiPath and ABBYY, providing digital process automation to enable end-to-end automation of the process, achieving a 95% automation ratio. Bizagi was used to create a Vendor Master Data Management Portal to improve user experience for employees, customers, and stakeholders. Bizagi eliminated the need for manual intervention by connecting the systems and saved many FTE with end-to-end automation.
Bizagi allowed us to build digital services and to achieve savings while increasing the quality of our processes. We have created harmonized and resilient processes in our Global Business Services organization, which we would not be able to do without Bizagi. It is a key success factor of this program."
Timo Neff
Team Lead, Automation Designers & Architects
Discover how DHL uses Bizagi to efficiently integrate process actors across organizational boundaries into highly automated business processes.
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