Boost Net Promoter Score and customer lifetime value
Access customer information and interactions across channels to deliver more relevant experiences and boost satisfaction and loyalty.
Create agility to deliver innovative customer experiences
Easily change processes to keep up with others in the market and win and retain customers.
Orchestrate contextual customer data and compliance
Bring information stored in different systems into one place to gain a single view of the customer and ensure their data is stored safely.
Unify communications across all channels for an improved customer experience at every touchpoint.
Streamline the onboarding process to reduce customer acquisition costs and promote loyalty from the outset.
Increase engagement using real-time data to match customer needs and deliver hyper-relevant experiences.
Banking group Old Mutual used the Bizagi platform to create a "360 customer view” of the customer and by leveraging this insight and data analytics across all channels saw a decrease in branch wait time and an increase of 30% in point of contact resolution.
Alberto Serfaty, Senior Manager, Performance Improvement, EY
Learn how organizations are connecting systems for a 360-degree view of customers and drawing on contextual data to build first-class experiences.
Discover three steps to first-class customer onboarding.
Learn how applied cognitive intelligence can help you to transform your engagement strategy.
