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Trusted by leaders around the globe

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3x

faster pricing framework creation

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Improved operations across marketing, ecommerce and product launch operations

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33%

faster customer call resolution

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12x

faster pricing approval

Future-Proofing Your Retail Supply Chain

Learn how to transform retail supply chain operations for greater efficiency and customer satisfaction.

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Transform retail processes

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Increase visibility across systems and operations

Digitizing and automating processes with low-code apps provides you with the data you need to get a better view across operations and make smarter business decisions, whether that’s in-store, online, inventory levels or order tracking.

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Ensure customer satisfaction with faster processes

Better processes baked into your systems enable your staff to fulfil orders faster, then track and communicate order status to customers with greater accuracy, leading to happier customers and more repeat sales.

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Control costs and deliver greater efficiency

When you optimize your processes and build a better way of working into day-to-day operations you can unlock huge cost savings by tackling bottlenecks, removing manual steps and automating actions that minimize errors and returns.

Optimizing customer service at Bunzl

Bizagi Automation in retail and CPG

Sourcing and procurement

Evaluate resource requirements, review budgets and compare suppliers in a single place to reduce cycle time and maximise cost-saving.

Vendor onboarding

Automatically route information to relevant stakeholders for increased visibility and faster decision-making.

Inventory management

Manage inventory across sales channels for real-time visibility into stock levels and accurate reporting.

Order processing

Capture sales information and track orders for accurate and fast fulfilment and satisfied customers.

Shipping and delivery

Coordinate dispatchers, drivers and customers to ensure orders arrive on time and SLAs are consistently met.

Customer service

Easily access customer and order data to fulfil orders faster and handle queries efficiently for a positive customer experience.

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FAQs

How can automation enhance customer experiences in retail?

In physical stores, it enables faster transactions and ensures product availability, while online it supports personalized recommendations, efficient order fulfillment, and timely communication, all contributing to a seamless shopping experience.

Can automation help reduce shrinkage, stockouts, and overstocking?

Yes. Automation provides real-time inventory visibility and advanced analytics that help identify and prevent shrinkage. It also improves demand forecasting to minimize stockouts and overstocking, ensuring optimal inventory levels and reducing associated costs.

Can we integrate automation tools with POS, ERP, and inventory systems?

Yes. Automation solutions are designed to integrate smoothly with existing POS, ERP, and inventory management systems, allowing for unified data flow and improved operational efficiency across your retail environment.

Can automation help optimize our supply chain for speed and cost-efficiency?

Yes, automation can significantly enhance supply chain performance by automating order processing, demand forecasting, and logistics coordination. This leads to faster delivery times, reduced operational costs, and improved overall supply chain agility.

How can we automate customer service without compromising quality?

Automation can handle routine customer inquiries through AI-powered chatbots and automated ticketing, ensuring quick and consistent responses. By combining these tools with human oversight for complex issues, you maintain high-quality, personalized customer support.

How do we automate returns processing and customer feedback handling?

Returns processing can be automated via self-service portals that guide customers through the process, generate return labels, and update inventory systems automatically. Customer feedback can be collected and analyzed using automated surveys and sentiment analysis tools, providing actionable insights while reducing manual workload.

Ready to talk?

Want to learn more about our platform or need help using it? Get in touch.