Super Bock Group uses automation to enable mobile client support process and real-time updates
190
cases created in Bizagi per month
10,000
invoices processes in 16 weeks
600
active users
100%
mobile approval process
Multi-national beverage company Super Bock Group embarked on a transformational automation journey to optimize processes across the business for users in client support and finance operations.
They needed to integrate their technology ecosystem, as gaps between systems, particularly SAP and its internal data repository were causing inefficiencies, such as unknown statuses of deliveries in the field, lack of ownership of tasks and cumbersome handling of finance documents.
Super Bock Group has successfully deployed Bizagi to act as an integrator between its disparate systems, enabling connectivity and visibility. The new mobile capabilities introduced by Bizagi have significantly improved client support processes, as carriers can now provide mobile updates for real time updates on deliveries. Additionally, the purchase request approval process is entirely mobile to enable fast responses. Bizagi is also used to handle exceptions in the invoice processes, increasing supplier satisfaction and reducing the time it takes to make a payment.
The ability to customize different screens according to the equipment’s resolution and the push notifications functionality on mobile applications were undoubtably an added value to users.
Luis Oscar Barreiros,
Senior Intelligent Automation Consultant, WeMake
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