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Transform shared services

Drive standardization across business units

Create policies, procedures, and guidelines to ensure consistency and that processes are aligned to the organization's objectives.

Provide overall corporate-level visibility

Centralize business functions and services for a single source of information, data, and reporting that enables better decision making across the organization.

Speed up innovation with re-usable objects and processes

Leverage reusable components to repeat successful optimization across business units and simply adjust when appropriate.

Enable employees and increase productivity

Automate administrative, labor-intensive tasks for increased efficiency, both in terms of productivity and cost, for improved organization-wide service levels.

Delivering results across shared services

5 million

end-to-end cases processed per year

12

faster pricing approval

71,000+

hours of data entry work outsourced

FAQs

How is automation different from simply centralizing services?

Centralizing services means consolidating processes in one team or location; automation goes further by digitizing the processes so they run with minimal human intervention, even across multiple business units or geographies.

What is the role of governance in shared services automation?

Governance ensures automation projects align with business priorities, maintain compliance, and are sustainable.

How do we manage change for employees?
  • Communicate early and clearly about goals and benefits.
  • Involve employees in process redesign and automation testing
  • Provide training and upskilling opportunities.
  • Highlight opportunities for staff to move into higher-value roles.

Ready to talk?

Want to learn more about our platform or need help using it? Get in touch.