Quantcast

How CBC Orchestrated Their Distribution of PepsiCo Products

68% of organizations are now accelerating their supply chain modernization efforts, according to a recent study by Harvard Business Review. One such company is The Central American Bottling Corporation (CBC). 

CBC was the first bottler of PepsiCo products outside the US. They have since diversified and expanded their portfolio to boast multiple food and drink companies, giving them the largest beverage portfolio in Latin America. They are continuing to acquire multiple new businesses, seeing accelerated business growth, which is adding complexity to their tech stack. 

To meet demands for quality master data and standardize operations across the organization, they created a shared services function and Center of Excellence (COE). When they acquire a new business, they provide a software tool kit to ensure best practice, which includes Bizagi to guarantee process consistency and act as a secure integration layer to protect master data stored in SAP while still making it visible across the organization.  

 

Orchestrating order management and dispatching  

CBC have successfully automated and orchestrated over 17 processes using Bizagi in just two and half years, and are continuing to optimize processes across the organization. They have over a million customers across North and South America, with a vast portfolio of products that need to be distributed across a complex network of suppliers; over 2,200 routes to market.  

While this diverse portfolio and broad customer base are the foundation for an excellent business, it has created a fragmented IT infrastructure of multiple disconnected systems, including multiple SAP instances. As the organization continues to grow and acquire new businesses, they are handling higher volumes of master data and dealing with increased complexity, when what they need is increased efficiency.  

“Handling and tuning our database was a pain and we had no development capacity for processes. Our tool was not working well, so we looked for a modern solution with a focus to create and automate processes when we selected Bizagi,” said Rafael Bardales, CBC’s CIO.     

Bizagi’s low-code platform has been deployed across the organization through their COE. Its primary use is process standardization and as an end-to-end orchestrator. This ensures compliance and best practice as well as delivering efficiency to processes through automation, such as order management and dispatching. That key process has seen particular success thanks to end-to-end automation.  

 

STEP 1: Inventory check 

The order process starts with an inventory check. Over 2,200 vendors will submit their presales information and the system checks which locations can fulfil each order. The warehouses receive the inventory lists and have a limited window of time to load the trucks ready for the next day’s delivery.   

The lack of integration between these systems made it hard to gain visibility over which stock was stored where. Bizagi now orchestrates vendor information from SAP, so all information is visible through a single point of truth, saving time and ensuring no errors are made.   

 

STEP 2: Load and route planning 

Next, it’s time to plan what needs to be loaded onto the trucks and which routes the deliveries should take to be the most cost and time efficient, as well as environmentally friendly. The system initiates a third-party route and load planning tool which returns information to Bizagi. 

“It is very important for us to comply with the SLAs of transportation orders. For large warehouses we have an SLA of 35 minutes to send the papers so they can load the trucks,” explained Bardales. Trucks must be loaded and with routes ready by 4am so that they can be out on the road before the city-wide HGV restrictions which curb pollution and traffic.  

Bizagi creates a sheet that is sent to the driver detailing the route and the best way to load the truck. Loading is just as important as the delivery as goods need to be loaded in the order that they will be delivered to ensure time efficiency, as well as making sure nothing fragile is loaded at the bottom of truck.  

 

STEP 3: Delivery  

The delivery is made to the customer the next morning. Since deploying Bizagi, CBC has met 100% of its delivery SLAs thanks to clarity and orchestration of data which has driven the efficiency of the process. Additionally, tasks can be carried out on mobile phones. So rather than employees being tethered to desktop computers to initiate inventory checks or check delivery statuses, they can do it all on the go. 

“There are numerous more technical achievements, but if you ask everyone across the business what the biggest benefit has been, it’s that ability to interact with the process from their mobile phone,” commented Bardales. 

One area where mobile usage has been particularly beneficial is the onboarding of new customers. The majority of CBC’s customers are independent Mom & Pop stores. They needed a way to capture new customers’ details in the field to onboard new customers and provide them with goods as quickly as possible. This is particularly important as independent retailers may not have the capacity to store a large inventory, so rely on quick deliveries. 

CBC employees can now upload new customer data directly to Bizagi via their mobile devices. A new customer record is created in just four hours using the mobile sales solution. So, when the vendor is ready to put their order into the system, Bizagi has already created their account. The products can then be delivered the next day. Within 24 hours a brand new customer can have a CBC order delivered right to their store.  

 

Find out more about automation across CBC 

In addition to this comprehensive distribution process, CBC manages product, pricing and promotions information through Bizagi. If you would like to learn more about this and other processes CBC has automated, read their full customer story.  

Banking

How Automation Helps Banks to Upsell and Cross-Sell

Governance & Compliance

How Personalized App Experiences Enhance Enterprise Governance

Banking

Anti-Money Laundering Automation: Why Every Bank Needs to Automate AML Processes

Agile & Low Code

How to Create End-to-End Visibility with Enterprise Orchestration

Agile & Low Code

What is Contract Automation and How Can it Benefit Me?

Banking

Automating Banking Approval Processes: Speed Up Loans, Exceptions and More

Banking

Loan Origination: The Benefits of Automation

Agile & Low Code

The Bizagi Experience Matrix: How Total Experiences Can Transform Enterprise App Development

Banking

KYC Automation: 5 Big Benefits Every Bank Needs to Know About

Banking

Transforming Customer Onboarding in Banking with Automation

Banking

Banking Innovation: Why Banks Need to Modernize

Banking

Investment Management Automation: How to Drive Efficiency in Your Operations

Digital Process Automation

What is Data Orchestration and How Can it Benefit Your Business?

Agile & Low Code

[Infographic] How Low-Code Benefits Grow Over Time

Agile & Low Code

Enterprise Application Development Best Practices

Digital Process Automation

[Infographic] Top 5 Pain Points That Could be Solved by Automation

Digital Process Automation

Top 6 IT Department Challenges and How to Overcome Them 

Banking

Banking Fraud Prevention: System Silos Create Gaps for Criminals

Agile & Low Code

Jump to Lightspeed: How to Use PaaS to Drive Transformation Velocity 

Banking

[Infographic] 3 Processes Ready for Automation in Banking

Banking

5 Ways to Empower Banking Employees with Automation 

Infographics

[Infographic] Bridging the Gaps in Banking

Use Cases

4 Ways Tatweer Petroleum are Using Automation to Optimize Operations

Banking

Perfecting the Customer Experience in Banking

Digital Process Automation

Ease the Strain of Supply Chain Disruptions in the Energy Sector with Low-Code Automation 

Manufacturing

3 Ways Unilever International Achieved Agility at Scale 

Banking

Banking Automation: 4 Essential Tips to Transform Your Bank

Agile & Low Code

Why You Need a Cloud-First Strategy 

Banking

3 Ways IT Leaders in Banking can Drive Transformation

Banking

How AgFirst Bank Ensures Compliance with Automation

Banking

3 Processes Ripe for Automation in Banking

Use Cases

Automating the Vendor Management Process: Benefits at 5 Key Steps

Banking

Transforming Approval Processes in Banking: Real-Life Examples

Manufacturing

What is Supply Chain Sustainability?

Process Modeling and Mapping

How to Find and Fix Bottlenecks in Your Supply Chain 

Process Modeling and Mapping

What is Process Improvement? Methodologies to Help Your Business

Manufacturing

Want a Resilient Supply Chain? It’s Time to Automate Manual Processes 

Manufacturing

[Infographic] Supply Chain Orchestration: Fixing the Gaps in Your Operations

Manufacturing

Supply Chain Automation: Use Cases for Every Point in Your Logistics Network 

Manufacturing

How to Build a Connected Supply Chain

Agile & Low Code

3 Low-Code Use Cases: How Low-Code Platforms Can Accelerate Digital Process Automation 

Woman looking stock market Data on smart phone Banking

6 Lessons Learned from 6 Years of Using Bizagi at Stone Coast Fund Services

Intelligent Process Automation

5 Intelligent Process Automation Use Cases to Inspire Your Automation Project

Robotic Process Automation

IPA vs RPA – What’s the Difference?

Use Cases

16 Real-World Business Process Automation Examples That Sparked Success

Digital Process Automation

Why Your Shared Services Center Needs Automation 

Agile & Low Code

Low-code and No-code Platforms: Which Approach Should I Use?

Process Modeling and Mapping

Process Documentation Examples: Tools, Use Cases & more

Agile & Low Code

10 Key Factors to Consider When Choosing a Low-Code Automation Platform: The Definitive Checklist

Agile & Low Code

[Infographic] Low-code vs No-code: What’s the Difference

Agile & Low Code

The Citizen Developer Revolution: How to Enable and Support Developers

Digital Transformation: Technology

3 Key Benefits of Running Low-Code Process Automation in the Cloud

Digital Transformation: Technology

What is Hyperautomation and How Could It Help Your Business?

Man wearing headphones working on laptop at desk in empty office Finance Solutions

The Benefits of Audit Automation: Real-Life Examples

Use Cases

AP Automation: Getting Started with Accounts Payable Automation 

Process Modeling and Mapping

Process Mapping vs Process Modeling: What’s the Difference?

Cardboard boxes on a conveyor line in distribution warehouse Use Cases

Automation Success Story from Deutsche Post DHL Group’s Shared Services Hub

Agile & Low Code

Low-Code Automation: The Benefits

Manufacturing

Supply Chain Automation: 4 Benefits it Brings to Your Organization

Infographics

[Infographic] Automate to Innovate in Manufacturing - 3 Essential Strategies

Finance Solutions

What CFOs Really Think About Automation in Finance

Process Modeling and Mapping

What is Process Mapping? Benefits and Examples of Process Maps

Business Analysis and Strategy Digital Process Automation

What is Business Process Automation (BPA)?

Confident smiling businessman using smartphone in office Intelligent Process Automation

Process Automation ROI: How to Calculate Yours

Agile & Low Code

What is Low-Code Automation and How Could it Benefit You?

Digital Process Automation

Automation Predictions for 2021 and Beyond

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Process Modeling and Mapping

What is Process Modeling? 6 Essential Questions Answered

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Insurance

Transforming the Insurance Claims Process: Real-Life Examples

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Finance Solutions

5 Reasons for Automating the Procurement Process

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Banking

Loan Origination Automation at AEON Credit Service Asia (ACSA)

Digital Process Automation

3 Ways Process Automation Can Aid Your Business Recovery

HR & Employee Experience

[Infographic] 3 Processes Your HR Department Need to Automate Now

HR & Employee Experience

4 Ways to Deliver Change Management for Process Automation

Depressed frustrated trader tired of overwork or stressed by bankruptcy, sad shocked investor desperate about financial crisis or money loss, upset businessman having headache massaging nose bridge Business Continuity

4 Technology Priorities for Enterprises Preparing for Economic Downturn

Digital Transformation: Technology

The Building Blocks You Need for Digital Transformation

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Robotic Process Automation

How to Use Bizagi and RPA to Achieve True Digital Process Automation

Insurance

5 Insurance Processes Transformed by Digital Process Automation

Insurance

Insurance Peer Review Just Got Easier, Thanks to Process Automation

Governance & Compliance

5 Governance, Risk and Compliance Automation Templates You Can Use Right Now

Manufacturing

Smart Manufacturing: How Geesinknorba Increased Production Efficiency by 45%

Insurance

4 Important Wins from Digital Transformation in Insurance

Banking

Intelligent Process Automation: Bizagi and RPA in Action at Bancolombia

Product News

Bizagi Deepens Intelligent Process Automation Capability with 11.2.2

Banking

3 Ways Bizagi Transforms Wealth Management Organizations

Insurance

Tackling the Frankenstack: Legacy IT Evolution for Insurers

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Robotic Process Automation

How to Build World-Class Digital Operations

Digital Transformation: Strategy

Digital Transformation Strategy: Get it Right & Become a Digital Master

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Healthcare

3 Ways to Ensure Data Security in Healthcare

Customer Experience & Engagement

The Customer Journey: How to Capitalize on Critical Moments

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Healthcare

Telemedicine: Meet Customer Expectations in Healthcare with AI

Digital Transformation: Strategy

[Infographic] 3 Ways to Tackle the Tensions Around Digital Transformation

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Insurance

Rescue Insurance Policy Administration with AI & Process Automation

Governance & Compliance

[Infographic] 4 Ways to Reduce Risk & Keep Your Business Compliant

Insurance

Insurance Claims Process: Don’t Leave Your Customers Waiting

Digital Transformation: Strategy

Digital Operations: Transform your Business in 6 Simple Steps

Customer Experience & Engagement

[Infographic] 3 Ways to Transform Your Customer Engagement Strategy

Insurance

Customer Experience in Insurance: How to Accelerate the Digital Transformation

Customer Experience & Engagement

Contextualization: The New Rules of Customer Engagement

Governance & Compliance

Governance and Compliance: Mitigate Risk in 6 Simple Steps

Insurance

[Infographic] 5 Steps to Digitally Transform Your Insurance Company

Insurance

Insurance Onboarding: The Key to Lasting Customer Relationships

Governance & Compliance

Why Agility is The Key to Regulatory Compliance

Use Cases

Lotus Notes Migration: Modernizing Your Applications with Bizagi

Banking

Blockchain: The Fuel to Energize Your Financial Services Transformation