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  • Colpensiones
  • CUSTOMER:
  • Colpensiones
  • INDUSTRY:
  • Government & Education

120+

processes automated in 9 months

28 million

activities performed each month

'Think big' was the approach at Colpensiones, the Colombian pension management organization. Bizagi successfully designed and implemented a brand new entity from a process perspective. 

This large scale initiative enabled 120+ business processes to be automated ina record 9 months, generating speed, agility and service levels never seen before in the country's pension system.

It’s important to choose systems that support and even help you to adopt an agile methodology.'

Colpensiones

Objectives:

  • Implement agile and efficient process management for the newly created Colombian state pension system
  • Transform the system from paper-based to process-oriented and paperless
  • Improve the customer experience and become a financially viable entity​
  • Standardize processes to improve customer service and remove backlog of 84,000 lawsuits and 100,000 complaints
  • Reduce costs through centralized processes measured and controlled by KPIs​

Achievements:

  • 118 processes supporting workflows went live in 9 months to administer the contributions of 6.5 m citizens​
  • 28 million activities and 1 million payments performed each month
  • Substantial reduction in operating costs
  • Real-time, accurate information provided to 92 offices in 49 cities
  • Delivery of high performance, transparent and customer-centric service

Find out how other customers have implemented Bizagi Automation

This group of Catholic churches deployed Bizagi to help run processes as part of the employee experience such as onboarding, along with other HR, IT and factilities management processes.

The Workforce Opportunities & Residency Cayman (WORC) transformed employment and workforce development in the Cayman Islands including evaluation for the residency and work application programs.

This social housing organization controls rentals for 50,000 homes, is using Bizagi to run rental processes such as onboarding, offboarding, property checks, repairs, credit checks.