• Colpensiones
  • Colpensiones
  • Public Sector


processes automated in 9 months

10 million

transactions processed per month

1 million

payments processed per month


million citizens supported by new system

'Think big' was the approach at Colpensiones, the Colombian pension management organization. Bizagi successfully designed and implemented a brand new entity from a process perspective. 

This large scale initiative enabled 120+ business processes to be automated in a record 9 months, generating speed, agility and service levels never seen before in the country's pension system. The solution is being used nationwide to administer pension management for 6.5 million citizens, supporting 100 million transactions per month.

It’s important to choose systems that support and even help you to adopt an agile methodology.'



  • Implement agile and efficient process management for the newly created Colombian state pension system
  • Transform the system from paper-based to process-oriented and paperless
  • Improve the customer experience and become a financially viable entity​
  • Standardize processes to improve customer service and remove backlog of 84,000 lawsuits and 100,000 complaints
  • Reduce costs through centralized processes measured and controlled by KPIs​


  • 118 processes supporting workflows went live in 9 months to administer the contributions of 6.5 m citizens​
  • 100 million transactions and 1 million payments processed per month
  • Substantial reduction in operating costs
  • Real-time, accurate information provided to 92 offices across 50 cities
  • Delivery of high performance, transparent and customer-centric service