Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
German eco-energy provider digitizes EEG process to reduce processing time and provide better customer service.
reduction in processing time
automated customer letters per month
German eco-energy provider WeMag needed to address significant inefficiencies and a lack of transparency in its EEG workflows to reduce manual work and improve the customer experience. They wanted to use automation to reduce processing time and gain insights into process performance.
By digitizing the entire EEG process with Bizagi’s orchestration platform, the company reduced net processing time by 33% and cut customer handling time by 75%. Bizagi now manages around 300 automated customer letters each month and coordinates key customer interactions, helping to significantly reduce high-priority complaints. With Tableau dashboards embedded into workflows, teams across the business have real-time access to performance data, allowing them to make faster, more informed decisions and manage EEG processes more efficiently.
Grid Customer Support Team
Location:
Germany
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