• Leading Petroleum Gas Distributor
  • Leading Petroleum Gas Distributor
  • Utilities & Energy
  • Chile


reduction in approval cycle time


weeks to deliver complete automation

Manual methods and offline workarounds were preventing Lipigas employees from providing an outstanding service to their distributors. They needed to optimize their approval cycle by automating the request and allocation of discounts.

Optimizing activities and resources alongside seamless connectivity with its legacy ERP has revolutionized internal procedures, reducing the approval cycle time by 83%. Thanks to Bizagi software, staff are empowered to provide the best service possible and improve relationships within the supply chain.

Seamless integration with the legacy SAP ERP system was crucial to enable the end-to-end process automation and significantly contributed to the project success."


  • Automate core business processes and workflows including request & allocation of distributors' discounts
  • Gain real-time traceability of discount requests to increase process control
  • Ensure integration with SAP ERP for both data gathering and data updating
  • Optimize activities and resources involved in the process
  • Minimize request approval times to improve applicants' response rates


  • Process automation accomplished in record time of five weeks
  • 83% reduction in approval cycle time, from discount request to approval update in SAP
  • Centralized data, allowing agile decision making and faster time to market
  • Elimination of manual tasks, increasing traceability and reducing the risk of errors
  • Increased process transparency, data consistency and resource productivity