Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
Travelport reduces API enablement time by 75% to onboard new customers x10 faster
3x
quicker completion rate
75%
reduction in average enablement time
x10
faster customer onboarding
Positive ROI from the project in just 2 months
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Travelport used Bizagi as part of their API enablement project to build interfaces with customers after experiencing severe delays with their previous computer interface process, resulting in lost business opportunities and lost revenue. Their large volumes of data on a 30-year-old legacy mainframe also made it difficult to optimize essential processes such as contracting to billing.
After implementing Bizagi, they were able to create an agile environment to deliver APIs far more efficiently with a low code solution. This meant customers could be onboarded in just three days, rather than a month, and reduced average enablement time by 75% and produced positive ROI within just 2 months of the launch. This demonstrates the speed-to-value of Bizagi and paving the way for a lot more agile process automation at Travelport. They were also able to create custom integrations to their SAP S4HANA instance to enable their contracting to billing process and enable a customer incentive scheme.
Customers are very happy to get their hands on the product sooner rather than later and it saved us a lot of cost going back and forth.”
Tom Griffey
System Engineer
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