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  • TriState Capital Bank
  • CUSTOMER:
  • TriState Capital Bank
  • INDUSTRY:
  • Banking & Investments

Stage gates for process compliance

TriState Capital Bank was looking to optimize its manual money movement which was managed over email between the agent team when customers wanted to draw funds from their account. Emails would move back and forth to gather information and swivel between systems to verify loan information for submitting the money movement.

The process no longer relies on emails and is now fully integrated and automated using Bizagi. All data needed for money draws is available through the Bizagi platform for full visibility and ease of use. Mapping the process in Bizagi meant they were able to develop “stage gates” in the workflow. This allows peer review, approvals and call back processes. It ensures compliance as all actions taken at stage gates are recorded.

We leveraged Bizagi’s power as a key part of our architecture to help us drive efficiencies and accuracies in our bank operations, specifically around money movement.”

Darin Fabin

Enterprise Applications Manager

Objectives:

  • Drive efficiencies and accuracy in bank operation 
  • Optimize money movement process  
  • Transition away from email communication 
  • Integrate IT ecosystem with online banking and financial advisor platforms 
  • Augment manual processes with data integration and automation 

Achievements:

  • Fully integrated and automated money movement process 
  • Visibility over process through Bizagi platform with decision tree  
  • Stage gates added to process for peer review, approvals and call backs 
  • Ability to comment on cases to communicate between the team 
  • SLA status for case prioritization