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5

key business flows deployed in 6 months

Complete audit trail

Objectives:

  • Create standardized processes to ease compliance and SLA monitoring
  • Support business growth by creating transparent processes
  • Shorten processing time for client fund deposit and credit application processes
  • Consolidate analytics reports and scattered data

Achievements:

  • Deployed 5 key business flows within 6 months
  • Centralized, process-driven sales portal increased efficiency and compliance
  • Increased visibility for application submitted and left audit trail
  • Business Process Automation sped up and improved customer experience with client fund deposit and credit application
  • Agile process management allowed continuous SLA improvement and process configuration