• Prestigious Group of Hotels and Casinos
  • Prestigious Group of Hotels and Casinos
  • Hospitality
  • Singapore


Security audit checks implemented


Real-time updates on credit request status

The 5-star hotel chain had the ability to administer loans to patrons on its casino floor to enable them to keep playing for longer. But short-term loans at a high volume require intense scrutiny to ensure regulatory compliance.

Multiple external systems were required to retrieve and update information manually and the credit approval process lacked a mechanism to manage and track the process end-to-end. Bizagi and their partner Nividous worked together to build a solution that automated all key components of the process and provided real-time integration between the systems, generating single-click reports and security checks that were mapped within the process.

The Credit Patron Database project went live with no issues. I want to thank the team for all their hard work and dedication, without which this project would not have been a success."

Project Manager


  • Automate the complex manual approval process
  • Create structured process to adhere with security audits prior to credit approval
  • Connect discrete systems to eliminate manual errors and accelerate process
  • Provide status visibility of each patron’s credit requests
  • Enable reporting and analytics to present data related to credit requests
  • Eliminate information leakage from manual handoffs


  • Improved process quality and visibility due to seamless integration with external systems
  • Due diligence was ensured as per regulatory guidelines prior to credit approvals
  • Security audit checks were mapped within the process
  • Quicker turnaround time due to easy navigation across approval statuses
  • Accurate credit request status with real-time updates of utilization of credit