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Security audit checks implemented

Real-time updates on credit request status

Objectives:

  • Automate the complex manual approval process
  • Create structured process to adhere with security audits prior to credit approval
  • Connect discrete systems to eliminate manual errors and accelerate process
  • Provide status visibility of each patron’s credit requests
  • Enable reporting and analytics to present data related to credit requests
  • Eliminate information leakage from manual handoffs

Achievements:

  • Improved process quality and visibility due to seamless integration with external systems
  • Due diligence was ensured as per regulatory guidelines prior to credit approvals
  • Security audit checks were mapped within the process
  • Quicker turnaround time due to easy navigation across approval statuses
  • Accurate credit request status with real-time updates of utilization of credit