Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
VKB Bank responded to an inundation of 100x more credit deferral requests than usual in 2020 with process automation to make it 90% more efficient
increased efficiency
faster credit deferral process
to complete deferral request
VKB Bank were temporarily faced with over 100 times the number of credit instalment deferrals following the economic impact of the COVID-19 pandemic, jumping 100x from around 150 requests a year to more than 100 in the peak every day. The spike in processes was draining the bank’s resources, as each request took 40 to 60 minutes to complete.
In just three weeks, they were able to design and implement a new process using Bizagi, leveraging Bizagi's UiPath integration capabilities to automate key steps in the process. This increased efficiency by 90%, so processing time was reduced to just 4 to 6 minutes. This meant they could process the huge increase in credit instalment deferrals without having to hire more staff, saving them significant time and money.
Thomas Haugeneder
Expert of Loan Management
The Austrian bank automated credit deferral to see the process’s efficiency increased by 90%
Location:
Austria
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