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  • Bancolombia
  • CUSTOMER:
  • Bancolombia
  • INDUSTRY:
  • Financial Services
  • LOCATION:
  • Colombia

59%

increase in efficiency of service time

1,700

processes created

515,000

hours freed per year in branches

28%

reduced operational risk

Bancolombia used Bizagi to help combine their human, robotics, cognitive and analytic capacities to provide a superior customer experience. At the same time this automation can free human talent from repetitive tasks to better meet customer needs and ensure compliance.

Using Bizagi’s standard and Live Processes, the bank created over 1,700 processes and delivered enterprise-wide intelligent automation. Acting as an orchestrator, Bizagi has helped deliver information to accelerate the deployment of RPA and ensure robots are fully- functioning.

Bizagi provides a lot of knowledge and support… They are interested in helping us move forward using not only their application, but also in combining it with other capabilities such as robotics. "

Jorge Otalvaro

VP of Service Delivery & Operations

Objectives:

  •  Maintain position as a leading financial institution, setting trends in customer and employee experience
  •  Use Bizagi processes and Live Processes to automate core processes with various degrees of complexity
  •  Deliver intelligent automation with Bizagi and Automation Anywhere RPA
  •  Use Bizagi as orchestrator to unite business and identify opportunities for improvement
  •  Use intelligent automation to release employees from repetitive, manual tasks
  •  Reduce risk and increase compliance by automating data-based tasks

Achievements:

  • Over 1,700 processes and 24 complex processes created
  •  Core processes such as acquisition and maintenance were reduced from 3-6 months to approximately four hours using Live Processes
  •  Automation in 639 branches has seen a 59% increase in efficiency of service time
  •  Over 515,000 hours freed per year in branches with front office automation
  •  Reduced operational risk by 28% by automating repetitive and manual tasks
  •  Business efficiency in the form of cost reduction, greater productivity and faster process completion