59%
increase in efficiency of service time
1,700
processes created
515,000
hours freed per year in branches
28%
reduced operational risk
Bancolombia used Bizagi to help combine their human, robotics, cognitive and analytic capacities to provide a superior customer experience. At the same time this automation can free human talent from repetitive tasks to better meet customer needs and ensure compliance.
Using Bizagi’s standard and Live Processes, the bank created over 1,700 processes and delivered enterprise-wide intelligent automation. Acting as an orchestrator, Bizagi has helped deliver information to accelerate the deployment of RPA and ensure robots are fully- functioning.
Jorge Otalvaro
VP of Service Delivery & Operations
Bizagi provides a lot of knowledge and support… They are interested in helping us move forward using not only their application, but also in combining it with other capabilities such as robotics. "