5 Intelligent Process Automation Use Cases to Inspire Your Automation Project

Intelligent process automation (IPA) combines digital process automation, robotic process automation, and artificial intelligence to manage, automate, and integrate your business processes.

By using all these technologies together as part of a digital transformation strategy, you can make sure the right data gets to the right place at the right time, facilitating end-to-end process automation, saving you time and money, and reducing human error. 

IPA can be used across a whole range of industries and business processes. Advantages can be seen in numerous ways, from improving day-to-day efficiencies to increasing employee and customer satisfaction. 

Here are five examples of different intelligent process automation use cases to show you the range of business processes where IPA can have an impact. 


1. Financial Services

The need to speed up customer response times and comply with strict regulations makes numerous processes within the financial services industry top candidates for intelligent process automation.

Think paperwork or form-based processes where information can be requested and quick decisions can be made based on pre-defined rules such as loan applications, credit decisioning, and claims processing.

IPA ensures that each step within a process is taken ensuring that employees have access to the information they need to do their job and customers are served faster. 

Loan application example

US agricultural lender AgFirst Credit Bank used Bizagi’s intelligent process automation platform to replace their legacy solution and create workflows to streamline, standardize and better control their lending-related processes. Employees are now able to access tasks in a single portal improving transparency, collaboration and efficiency and enabling cases to be closed 60% faster improving the experience for their customers.


2. Manufacturing 

Increasing efficiency, improving product quality and lowering costs are key drivers for automation in manufacturing. By automating supply-chain management you can make sure all your paperwork is in one digital location.

This reduces manual input, saves time and reduces human errors. Additionally, by taking a ‘smart factory’ approach, you can connect all the elements of your manufacturing process so you can be more responsive to customer needs.

IPA can even help you bring innovative products to market more quickly thanks to the clarity that process mapping and automation brings, in addition to it enabling collaboration and speeding up approval processes.

Order fulfillment example

Dutch radiator manufacturer NRF used automation to connect their ERP with their other systems to eliminate gaps in processes and provide a single point of reference for all product orders. The digitization of product workflow has reduced the lead time for completing an order by 50%.


3. Government

Improving interactions with constituents and morale among employees are top priorities for government services agencies, but reliance on manual processes and legacy systems can have an adverse effect on both parties.  Any process involving form-filling and applications – passports, driving licenses, birth, death, and marriage certificates – can benefit from IPA, eliminating mundane tasks from employee workload and serving constituents more effectively.  

But IPA can also be used to help respond to crises more effectively. For instance, during disaster management incidents, IPA can help you get accurate, real-time data to your people so they can work more quickly to restore normality. 

Crisis management example

The Colombian Government used process automation to automate the application, approval and authorization of subsidy payments for water services to support over 2 million residents in rural areas who had been economically affected by covid-19 in just 10 days.


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4. Healthcare

High-quality patient care is paramount in healthcare. But staff shortages and slow processes can have a detrimental impact on the service healthcare professionals are able to provide– both in terms of medical professionals having access to patient data at the moments they need it, and customer experience when it comes to updating records and billing.

Not to mention, the security of patient records always needs to meet strict regulatory guidelines. IPA can help in all these processes, making data transfer more secure, more accurate, and all around faster.  

Patient onboarding example

A specialist hospital in Saudi Arabia integrated Bizagi with their legacy system to improve the quality of patient data and cut patient registration times in half while increasing staff productivity by 60%. 


5. Education

Providing a positive, personalized experience for students and staff is crucial to earning a good reputation in the education sector. Using IPA in educational institutions can bring benefits across a whole range of processes that school systems run on.

Automating processes such as student onboarding and class scheduling can reduce lengthy manual data processing tasks for school staff and provide a smoother experience for students. IPA can also help make student finance processes such as student loan management or financial aid management move faster.

Student loan management example

Birkbeck University automated their student loan management process to increase the visibility of loan status and reduce student debt by 16%.

How Intelligent Process Automation can work for you

These are just a few examples of how businesses and organizations have used IPA to improve their efficiency, reduce their costs, and increase their agility. 

If you’d like to learn more about how IPA can help your business, why not find out more about how Bizagi can help your automation journey.