Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
Intelligent Process Automation (IPA) is a foundational component of the broader trend of companies moving towards digital transformation. It’s tempting to think of IPA in terms of one or two of its constituent parts – Robotic Process Automation (RPA), or Artificial Intelligence (AI). But IPA, when implemented holistically, also embraces machine learning, business process modeling, and natural language processing.
The key to orchestrating these various technologies across departments and use cases is a software solution that is agile, scalable, and easy to implement. Finding the right tool to meet your specific needs presents a challenge but identifying a single platform that can be used across all processes will yield remarkable value, no matter your company’s industry or size.
Here are the high-value benefits you can expect to realize when IPA becomes part of your digital transformation strategy:
Intelligent automation simultaneously speeds up processes and improves efficiencies, particularly in use-cases where large amounts of data must be managed, monitored, or moved. By deploying RPA in concert with other smart technologies such as machine learning and AI, tasks become significantly less time consuming and labor intensive.
The ability to use insights gleaned from Big Data has produced a seismic shift in the way many industries conduct business in the 21st century. With a well-conceived and agile Intelligent Automation strategy in place, the mission critical data your organization relies on is better protected from attacks and glitches.
Before Intelligent Automation, business processes were naturally subject to human error and inconsistent execution. Critical information was often trapped in decentralized department silos, making its value difficult to unlock. IPA allows for the development of clearly documented transaction trails, simplifying the job of learning what’s working – and what’s not – across an enterprise.
As an organization integrates IPA into its operations, the internal efficiencies translate to outward-facing benefits for clients and customers. Questions are answered more quickly and accurately, complaints are resolved more smoothly, and the onboarding process becomes far less cumbersome.
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IPA allows you to relieve employees of repetitive and time-consuming activities by letting bots do the “drudge work.” With RPA in place, you can be confident that routine jobs are carried out in a consistent and error-free manner, and your human capital can be redeployed in ways that that yield incremental value to the enterprise.
This was seen at leading Colombian bank, Bancolombia, when they deployed a combination of RPA and Bizagi’s digital process automation. “In our organization, we have a lot of manual and repetitive tasks. If we use [RPA and Bizagi], we will have much more capacity for performance, as well as operational risk reduction and other benefits. We can take our talent and put them to work on more important tasks,” said Jorge Otalvaro, VP of Service Delivery & Operations. As a result, they have seen a 59% increase in efficiency of service time.
As business processes are automated across the organization, the resulting efficiencies allow leadership to focus on new ways to grow revenue streams. A well-conceived IPA platform is purpose-built to be easily scalable, so as your business gets bigger your headaches don’t.
AI and machine learning work in tandem to seek out new and better ways to increase operational efficiencies in real time. While human insight and creativity act as composers and conductors of the IPA symphony, AI and ML become the virtuoso players in the organizational orchestra.
As a very literal added bonus, your IPA initiative will deliver reduced costs and boost efficiencies across your organization. All the proven benefits will in turn contribute to cost savings, which is arguably the single biggest reason IPA has emerged as a centerpiece of the digital transformation revolution.
At Bizagi, we’ve purpose-built our software to accomplish your goals by creating a low-code intelligent automation platform: the team members closest to the problem can use intuitive drag and drop tools to develop effective IPA solutions without stressing your already over-extended IT staff.
If you’d like to learn more about how Bizagi can help bring your Intelligent Process Automation vision to life, visit our Automation page.
