What is Business Process Management (BPM)?

Business process management (BPM) is the mapping and analysis of business processes to identify areas for improvement. Using BPM software to optimize processes allows organizations to eliminate time consuming and repetitive tasks, improve employee efficiency, reduce time to market and provide a better customer experience.

What are the different types of Business Process Management?

Human-centric BPM

Human-centric process management focuses on the human activities required to execute a process and automates supporting functions, ensuring tasks are carried out by the right person at the right time.

Document-centric BPM

Document-centric process management manages the approval workflow of documents, avoiding email chains and allowing better version control.

Integration-centric BPM

Integration-centric process management connects the different software systems within an organization to enable data to flow between them, reducing the need for manual data transfer from one to another.

The Business Process Management Lifecycle

1. Design
Identify which process requires improvement and define the steps needed to achieve the outcome.

2. Model
Map out the current (‘as is’) process and design the improved (‘to-be’) version.

3. Execute
Implement the redesigned process.

4. Monitor
Track the performance of the new process to measure whether the improvements are achieving the expected results.

5. Optimize
Look for ways to improve the process further – the aim of business process management is to continually find ways to improve business processes and enable the organization to work smarter.

Why choose Bizagi for BPM?

Bizagi's free BPM software makes mapping business processes simple. Our intuitive drag and drop interface allows you to easily visualize processes to find better ways of working across the organization.

I just finished modelling my first BPM process with @bizagi, this software helps me see business differently.”

Braveryjuana (@Braveryjuana)

Interested in free online BPM software training?

Visit our elearning site to take a series of online courses to develop your skills in business process modeling, essentials of process automation, integration and development and BPM administration and operation.

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Case Study

BNP Paribas Cardif Japan

Japanese insurance arm of the eighth largest bank in the world transforms their B2B insurance claims process to ensure compliance and delight customers.