Context is key to truly personalized customer experiences and organizations need to leverage customer data at specific points in the customer journey to offer the right products and services to the right customer, at the right time. Achieving this requires understanding not only who customers are but what they want, where they want it and why they want it.

With Bizagi you can incorporate contextual information into your business applications by integrating those applications and automating the flow of data from legacy systems into your front-end services. Artificial intelligence can also be used to trigger processes based on changes in the data.

Add context to your processes

Make faster decisions by surfacing relevant data at the right time

Make smarter decisions by automating intelligent decision making in key processes

Provide a more engaging user experience by better understanding customer needs

Popular contextualization examples

Insurance Claims Processing

Employee Engagement

Customer On-boarding

Loan Origination

Customer Service

How a Digital Business Platform can provide a Multi-Channel Experience

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