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As Bizagi evolves and new product versions are released, older ones lose their validity. The end of a version’s life cycle is called “End of Life (EOL)”. Products reach their EOL for a number of reasons, including market demands, technology innovation or product maturity, for which they are replaced by functionally richer technology. Bizagi hereby states the EOL dates for the different product versions to help customers better manage their EOL transition and to understand the implications on the delivery of technical support services.

 

Bizagi Cloud services

Bizagi only provides technical support for the current version of the Bizagi Cloud Services.

For Bizagi Cloud Automation Services, Bizagi will also provide technical support for a Minor Upgrade for a period of up to twelve (12) months following the commercial release of the subsequent Minor Upgrade. For example, Bizagi would support version 11.2 for twelve (12) months following the date of the commercial release of version 11.3.

For Bizagi Cloud Modeler Services and Bizagi Cloud Studio Collaboration Services, Bizagi will use best reasonable efforts to provide backward compatibility. However, if Bizagi deems it necessary in its sole discretion, the Customer will be required to upgrade the Bizagi Cloud Services to the version determined by Bizagi. The upgrade will be coordinated between Bizagi and the Customer.

 

On-premises services

For Automation Server and Bizagi Studio, when a version reaches EOL no further technical support is provided for such product version. End dates (EOL) for technical support are published on this web page and are generally available with at least 12 months in anticipation. Such dates are subject to change without notice and Bizagi will update them accordingly on this web page.

The following table summarizes the EOL dates for current Bizagi on-premises versions:

Version

EOL Date

Automation Server 11 December 31, 2022
Bizagi BPM Suite 10 & Bizagi Xpress 10 December 31, 2021
Bizagi 9 August 31, 2014
Bizagi 8 August 31, 2010

 

Support for minor versions of the product

As part of the effort to continuously improve software, Bizagi generates updates and fixes for the different product versions, which are published as minor product versions. To continue receiving support, it is required that the latest minor version of the product is installed.

For example, if a client has version 11.0 installed and the latest minor version available is 11.1, when an incident is registered on our support site and it requires the generation of a product fix, such fix will be generated for version 11.1, for which it is required for the customer to install the latest minor version available in order to solve the incident that was registered.

Notification of changes

Product version EOL dates are permanently published on this website (www.Bizagi.com) and are available at least 12 months in anticipation. Bizagi reserves the right to change these dates at any time and with no prior notice. We may notify changes to the EOL dates via email, however, the official EOL dates are those published on this page. We encourage you to visit this page regularly in order to be updated on the latest EOL dates for Bizagi product versions.