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Rigorous security and compliance are top priority in today’s business environment. Bizagi is committed to ensuring its services meet and exceed security, privacy, and compliance standards to ensure your business operates safely. Additional security, privacy, performance, and reliability improvements are delivered with each release, which makes staying current a business imperative.
For Bizagi Automation Services, Studio Cloud Services (SCS), and Modeler Services, Bizagi provides technical support for 18 months after the general availability (GA) date of each release. After 18 months, that version will reach its end of support (EOS) date and will no longer be supported by Bizagi or receive additional patches or updates. For information regarding the process for outdated versions of Bizagi Automation Platform read our End-of-Support (EOS) policy.
For example, Bizagi Automation PaaS version 12.0 became generally available in March 2022, and Bizagi will support and patch it until the end of September 2023.
*We have extended our EOS dates to aid the Move to our Bizagi Cloud Platform (PaaS) processes.
For information about versions visit our Release notes
For Automation Server and Bizagi Studio on-premises, when a version reaches End of Life (EOL), no further technical support is provided.
The following table summarizes the EOL dates for current Bizagi on-premises versions:
Support for minor versions of the product
As part of the effort to continuously improve software, Bizagi generates updates and fixes for the different product versions, which are published as minor product versions. To continue receiving support, it is required that the latest minor version of the product is installed.
For example, if a client has version 11.0 installed and the latest minor version available is 11.1, when an incident is registered on our support site and it requires the generation of a product fix, such fix will be generated for version 11.1, for which it is required for the customer to install the latest minor version available to solve the incident that was registered.
Product version EOL and EOS dates are published on this website (www.Bizagi.com) and are available at least 12 months in anticipation. Bizagi reserves the right to change these dates at any time and with no prior notice. We may notify changes to the EOL dates via email, however, the official EOL dates are those published on this page. We encourage you to visit this page regularly to be updated on the latest EOL dates for Bizagi product versions.
