Quantcast

16 Real-World Business Process Automation Examples That Sparked Success

Business process automation can be used to improve just about any business process, delivering greater efficiency, cutting costs, freeing up time, and allowing you to deliver better customer service. 

But when your scope for choosing where to start in your own business is ‘everything’, that can make getting going harder. So, to help guide your thinking, here are a whole bunch of examples of how businesses have benefited from process automation.

 

1) Approval requests

logo_audi.pngAudi Japan KK’s finance department deals with requests for approvals worth millions of dollars. We helped them make their complex process streamlined, secure and paperless, leading to a 75% reduction in processing time, equating to a saving of 60 hours per week. 

Read the full case study. 

 

2) Vendor management

dpdhl logo.PNGDeutsche Post DHL Group had a complex stack of technologies and applications, including SAP, Oracle and SharePoint, but needed an automation platform to fill the gaps and unite these systems. The Vendor Data Management system was orchestrated to be accessed through a single platform for complete visibility with a standardized workflow for compliant vendor selection, accessed by 320,000 users worldwide. 

Read the full case study.

 

3) Supplier onboarding

logo-adidas.pngAdidas had multiple silos across departments, including e-commerce, operations, marketing, finance and retail, which was slowing down their time to market and obscuring their supply chain management. We helped them standardize processes and make them reusable to automate across multiple departments, reducing the time to market by two-thirds. 

Read the full case study. 

 

4) Quotations

SLHC-Logo.pngThrough multiple acquisitions, Swisslog Healthcare had fragmented processes and IT systems. This meant sales teams were spending up to 60% of their time navigating multiple touchpoints, leading to human error and stretching the time it took to deliver a quotation to 42 days. By creating an Inside Sales team and supported by business process automation, we were able to cut the lead time for quotations by 50%. 

Read the full case study.

 

 

5) Claims processing

logo_bnpparibas.pngInsurer BNP Paribas Cardif Japan started their business process automation journey with the claims process. We helped them deploy a workflow solution that simplifies the process, then automates validation, assessment, and approval. This meant developers were able to shorten the delivery of new product releases from four weeks to just ten minutes. 

Read the full case study.
 

6) Reporting

Insight-Logo.jpegGlobal asset management company Insight Investment wanted to discover, document, and digitize business processes to build transparency and lay the groundwork for continuous improvement. By using Bizagi Modeler to map these business processes and creating Tableau dashboards to visualize the data, they have created the foundation of a reporting system that reduces complexity, provides visibility to senior management and makes handing off work more reliable. 

Read the full case study.

 

7) Employee onboarding

logo_ocs_group.pngOCS Group, a facilities management company, have lots of people employed on short-term contracts. They needed to automate their onboarding process to make it quicker and more user-friendly for their employees. Their in-house developer team used Bizagi Automation Services to reduce the time it took to create a new employee ID from two-weeks to just 24 hours, as well as enabling immediate payment, giving OCS an advantage over their competitors. 

Read the full case study.


8) Performance management 

Secretaria-Da-Fazenda-Do-Estado-Do-Ceará-logo.jpgIn the face of COVID-19, the State Finance Secretariat of Ceará in Brazil needed a new way to monitor and reward performance for employees now working from home. Using a low-code, agile approach we helped them create the first version of this process in just two weeks, allowing them increased control and transparency over bonus payments for over a thousand employees. 

Read the full case study.

 

9) Loan processing

AGFirst Logo.pngAgFirst Credit Bank needed a smarter way to make their loan approval, special asset management and onboarding processes more efficient – as well as keep up with changes in regulation common to the finance industry. We helped them build a responsive mobile DPA platform that could adapt easily to their customers’ changing needs and drastically improve compliance consistency. The new system allowed them to close loan applications 60% more quickly.

Read the full case study.

 

10) Credit approval

logo_aeon.pngAEON Credit Service (Asia) wanted to speed up its credit card application process. Under the old system, it was taking over two weeks from customers filling out a paper form to receiving a new card. By automating this process for them, we reduced the approval of credit limits to just 30 minutes, so customers can start using their new cards almost straight away. 

Read the full case study. 

 

11) Pricing approval

Kyocera logo.pngKyocera, a multinational printer and copier manufacturer, were looking to optimize their pricing approval process for their larger accounts. We automated the process, giving more visibility to senior executives so they had the information they needed to make decisions quickly. This reduced the pricing approval process by 85%, accelerating turnaround time and winning Kyocera new business. 

Read the full case study. 

 

12) Auditing

logo_generali.pngGenerali, a leading European insurance provider, wanted to move away from the paper-based processes that were costing them time and money. We helped them implement paperless, automated business processes that delivered immediate benefits, halving the time it takes to underwrite complex claims and saving 90% in costs through reusable processes. 

Read the full case study. 

 

13) Customer onboarding

logo_citizens_bank.pngCitizens Bank wanted to deliver on their customer-centric culture by automating their commercial lending process. We helped them standardize and digitize their data formats so we could design workflows that will help their CX teams respond to customers in real time. The process aims to accelerate customer onboarding from 59 days to just nine. 

Read the full case study. 

 

14) Proof of compliance

case-logo-tecpetrol.jpgTecpetrol, an Argentinian oil and gas company, need to standardize their business processes so they could replicate the projects that work, while still maintaining compliance with safety and environmental protocols. Over a year, we helped them document over 300 business processes across ten departments, allowing them to get a holistic view of their processes to identify bottlenecks and improvement areas. 

Read the full case study. 

 

15) Repair tracking

logo_harrods.pngHarrods, the luxury department store, wanted to modernize its in-house watch design and repair service. Their old-fashioned paper-based process was making it hard to see where watches were in the business, which made it difficult to communicate with customers. By digitizing the process, we were able to provide 100% visibility to Harrods staff of where watches are on every step of their journey and automate updates for customers. 

Read the full case study.

 

16) Manufacturing production line

logo_geesinknorba.pngGeesinknorba, a leading manufacturer of refuse-collecting vehicles and waste compactors, needed to automate orders quickly to deliver a more intelligent product to customers. Working with them over the course of just eight months, we were able to help them create a ‘smart unit’ manufacturing environment that is 45% more efficient than their previous production method. 

Read the full case study. 

Banking

Banking Fraud Prevention: System Silos Create Gaps for Criminals

Agile & Low Code

Jump to Lightspeed: How to Use PaaS to Drive Transformation Velocity 

Banking

[Infographic] 3 Processes Ready for Automation in Banking

Use Cases

How CBC Orchestrated Their Distribution of PepsiCo Products

Banking

Loan Origination: The Benefits of Automating the Process

Banking

5 Ways to Empower Banking Employees with Automation 

Infographics

[Infographic] Bridging the Gaps in Banking

Use Cases

4 Ways Tatweer Petroleum are Using Automation to Optimize Operations

Banking

Perfecting the Customer Experience in Banking

Digital Process Automation

Ease the Strain of Supply Chain Disruptions in the Energy Sector with Low-Code Automation 

Manufacturing

3 Ways Unilever International Achieved Agility at Scale 

Banking

Banking Automation: 4 Essential Tips to Transform Your Bank

Agile & Low Code

Why You Need a Cloud-First Strategy 

Banking

3 Ways IT Leaders in Banking can Drive Transformation

Banking

How AgFirst Bank Ensures Compliance with Automation

Banking

3 Processes Ripe for Automation in Banking

Use Cases

Automating the Vendor Management Process: Benefits at 5 Key Steps

Banking

Transforming Approval Processes in Banking: Real-Life Examples

Manufacturing

What is Supply Chain Sustainability?

Process Modeling and Mapping

How to Find and Fix Bottlenecks in Your Supply Chain 

Process Modeling and Mapping

What is Process Improvement? Methodologies to Help Your Business

Manufacturing

Want a Resilient Supply Chain? It’s Time to Automate Manual Processes 

Manufacturing

[Infographic] Supply Chain Orchestration: Fixing the Gaps in Your Operations

Manufacturing

Supply Chain Automation: Use Cases for Every Point in Your Logistics Network 

Manufacturing

How to Build a Connected Supply Chain

Person at desk building business process map in Bizagi Modeler on laptop Agile & Low Code

3 Low-Code Use Cases: How Low-Code Platforms Can Accelerate Digital Process Automation 

Woman looking stock market Data on smart phone Banking

6 Lessons Learned from 6 Years of Using Bizagi at Stone Coast Fund Services

Intelligent Process Automation

5 Intelligent Process Automation Use Cases to Inspire Your Automation Project

Robotic Process Automation

IPA vs RPA – What’s the Difference?

Digital Process Automation

Why Your Shared Services Center Needs Automation 

Agile & Low Code

Low-code and No-code Platforms: Which Approach Should I Use?

Process Modeling and Mapping

Process Documentation Examples: Tools, Use Cases & more

Agile & Low Code

[Infographic] Low-code vs No-code: What’s the Difference

Agile & Low Code

The Citizen Developer Revolution: How to Enable and Support Developers

Digital Transformation: Technology

What is Hyperautomation and How Could It Help Your Business?

Man wearing headphones working on laptop at desk in empty office Finance Solutions

The Benefits of Audit Automation: Real-Life Examples

Use Cases

AP Automation: Getting Started with Accounts Payable Automation 

Process Modeling and Mapping

Process Mapping vs Process Modeling: What’s the Difference?

Cardboard boxes on a conveyor line in distribution warehouse Use Cases

Automation Success Story from Deutsche Post DHL Group’s Shared Services Hub

Agile & Low Code

Low-Code Automation: The Benefits

Manufacturing

Supply Chain Automation: 4 Benefits it Brings to Your Organization

Infographics

[Infographic] Automate to Innovate in Manufacturing - 3 Essential Strategies

Finance Solutions

What CFOs Really Think About Automation in Finance

Process Modeling and Mapping

What is Process Mapping? Benefits and Examples of Process Maps

Business Analysis and Strategy Digital Process Automation

What is Business Process Automation (BPA)?

Confident smiling businessman using smartphone in office Intelligent Process Automation

Process Automation ROI: How to Calculate Yours

Workspace with Blank Computer Screen Agile & Low Code

What is Low-Code Automation and How Could it Benefit You?

Digital Process Automation

Automation Predictions for 2021 and Beyond

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Process Modeling and Mapping

What is Process Modeling? 6 Essential Questions Answered

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Insurance

Transforming the Insurance Claims Process: Real-Life Examples

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Finance Solutions

5 Reasons for Automating the Procurement Process

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Banking

Loan Origination Automation at AEON Credit Service Asia (ACSA)

Digital Process Automation

3 Ways Process Automation Can Aid Your Business Recovery

HR & Employee Experience

[Infographic] 3 Processes Your HR Department Need to Automate Now

HR & Employee Experience

4 Ways to Deliver Change Management for Process Automation

Depressed frustrated trader tired of overwork or stressed by bankruptcy, sad shocked investor desperate about financial crisis or money loss, upset businessman having headache massaging nose bridge Business Continuity

4 Technology Priorities for Enterprises Preparing for Economic Downturn

Digital Transformation: Technology

The Building Blocks You Need for Digital Transformation

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Robotic Process Automation

How to Use Bizagi and RPA to Achieve True Digital Process Automation

Insurance

5 Insurance Processes Transformed by Digital Process Automation

Insurance

Insurance Peer Review Just Got Easier, Thanks to Process Automation

Governance & Compliance

5 Governance, Risk and Compliance Automation Templates You Can Use Right Now

Manufacturing

Smart Manufacturing: How Geesinknorba Increased Production Efficiency by 45%

Insurance

4 Important Wins from Digital Transformation in Insurance

Banking

Intelligent Process Automation: Bizagi and RPA in Action at Bancolombia

Product News

Bizagi Deepens Intelligent Process Automation Capability with 11.2.2

Banking

3 Ways Bizagi Transforms Wealth Management Organizations

Insurance

Tackling the Frankenstack: Legacy IT Evolution for Insurers

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Robotic Process Automation

How to Build World-Class Digital Operations

Digital Transformation: Strategy

Digital Transformation Strategy: Get it Right & Become a Digital Master

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Healthcare

3 Ways to Ensure Data Security in Healthcare

Customer Experience & Engagement

The Customer Journey: How to Capitalize on Critical Moments

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Healthcare

Telemedicine: Meet Customer Expectations in Healthcare with AI

Digital Transformation: Strategy

[Infographic] 3 Ways to Tackle the Tensions Around Digital Transformation

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82
Insurance

Rescue Insurance Policy Administration with AI & Process Automation

Governance & Compliance

[Infographic] 4 Ways to Reduce Risk & Keep Your Business Compliant

Insurance

Insurance Claims Process: Don’t Leave Your Customers Waiting

Digital Transformation: Strategy

Digital Operations: Transform your Business in 6 Simple Steps

Customer Experience & Engagement

[Infographic] 3 Ways to Transform Your Customer Engagement Strategy

Insurance

Customer Experience in Insurance: How to Accelerate the Digital Transformation

Customer Experience & Engagement

Contextualization: The New Rules of Customer Engagement

Governance & Compliance

Governance and Compliance: Mitigate Risk in 6 Simple Steps

Insurance

[Infographic] 5 Steps to Digitally Transform Your Insurance Company

Insurance

Insurance Onboarding: The Key to Lasting Customer Relationships

Governance & Compliance

Why Agility is The Key to Regulatory Compliance

Use Cases

Lotus Notes Migration: Modernizing Your Applications with Bizagi

Banking

Blockchain: The Fuel to Energize Your Financial Services Transformation