Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
Speciality insurer automates peer review process to see 200% quality improvement and automated audit trail
200%
improvement in process quality
25%
reduction in time to complete underwriting
300
pending reviews in backlog cleared
The UK-based specialty insurance provider was looking to optimize their legacy peer review system which was almost 20 years old and had led to a backlog of over 500 items.
In just four months, the peer review system was completely rebuilt, improving the quality of processes by 200%, whilst taking 25% less time. The centralized platform also produces an automated audit trail and provides users with a more comprehensive view of the policies.
We’ve exceeded expectations. The real improvement and key measures are in quality, which has improved by 200%. Time saving has been an unexpected benefit."
Solutions Delivery Manager
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