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SEFAZ Ceará Brasilian State automates processes to handle over 25,000 cases and achieve 100% document digitization
25,000
cases handled in three years
100%
document digitization
5x
faster case processing in audits
2
weeks to roll out first version of new HR process
Secretaria Da Fazenda Do Estado Do Ceará (SEFAZ), the State Finance Secretariat for the Brazilian State of Ceará, faced an immense digital transformation across its entire organization. Vital processes in need of automation included litigation and auditing. Additionally, they needed to create a new HR process to monitor employee productivity when the COVID pandemic forced them to work from home.
SEFAZ has now digitized 100% of its documents within the litigation, HR and auditing processes, saving time and money. Process automation has allowed the organization to handle over 25,000 cases in the space of three years and respond to requirements in an agile manner; the first version of the new HR process in response to COVID rolled out in just two weeks. Standardized processes across the organization have contributed to improved compliance and traceability, with automation accelerating processes, up to five times faster in the case of auditing.
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One thing that I love in Bizagi is it’s low code approach, but if you need, you can code. In some parts we have to cope with complexity and Bizagi has the tools to cope with the complexity as well.”
Carlos Sérgio,
Project Director
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