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Colombian government ministry automates water services subsidy process in just 10 days to support over 2 million residents in rural areas
1,700
rural water service providers trained
Record implementation time
in 10 days
2 million+
residents in rural areas benefited
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The Colombian government needed to launch an unprecedented initiative to support rural families who were economically affected by COVID-19. The aim was to provide a subsidy to allow rural sectors of the country to pay for water services.
Given the state of emergency posed by the pandemic, the subsidy needed to be rolled out as quickly as possible, supported by digitization and process automation for the application, approval and authorization of the payments to the water service provider. This solution was deployed in a record time of 10 days and will benefit more than 2 million inhabitants in rural areas.
For the first time in the history of Colombia, rural and community aqueducts have subsidies from the National Government. We have trained more than 1,700 rural providers and we hope to close August with more than 500,000 citizens benefited"
Jonathan Malagón González
Minister of Housing, City and Territory of Colombia
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