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The National Benefits Administration (NBA) was looking to transform the manual and time consuming handoffs across various teams, by increasing accuracy and timeliness in support of CA, and regional members benefit configuration and their annual product to market. Their Leadership wanted to increase operational gains by applying more automation to the process across multiple teams, reducing delays and clarifying ownership and traceability.
Working in partnership with expert consultancy InnoVelocity, the NBA team used the Bizagi platform to put in place a structured and automated process in place which enabling various departments to coordinate and provide input to benefit and policy changes, understand impacts across various teams and departments, allowing clear delivery of requirements to the configuration team. All stakeholders are connected through the Bizagi platform, which provides visibility via a single source of information. This has helped to speed up turnaround times and provide reliable visibility over the end-to-end process, increasing the quality of benefits configuration deployed to production in support of our customers and members.
“Bizagi has increased our operational efficiencies and capabilities. It reduced the turnaround time and gave us more visibility on the key milestones.”
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