Lifepoint Health

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Lifepoint Health was looking to optimize its business processes in a cost-effective way to drive internal efficiencies that would benefit its patients and front line workers. They needed to automate processes that relied heavily on email and Teams for communications, and they had no platform allowing them to build apps quickly.

Several processes across Medical Services needed digitizing, in addition to the patient transfer process which saw workers calling healthcare facilities to enquire about bed availability for specialist care. There was limited visibility beyond the transfer center over this time-sensitive case which often led to work being duplicated as multiple staff tried to secure care for patients.

Using Bizagi, they built custom apps with Bizagi to create new solutions, with an in-house team taking a lean approach to run rapid improvement events and deliver results fast. Bizagi has transformed the way that Lifepoint operates thanks to consistent data management, visibility and process standardization: which in turn aids reporting and process improvement.

There is a new easy-to-use system for staff, including a portal for patient transfer management which includes real-time updates and an integrated IM system to aid transparency and teamwork. This is getting patients into new care facilities faster and more efficiently while saving staff time and effort.

Bizagi nos ha permitido crear servicios digitales y obtener ahorros al tiempo que aumentamos la calidad de nuestros procesos. En nuestra organización de Servicios Empresariales Internacionales hemos creado procesos armonizados y resistentes, lo que no hubiéramos logrado sin Bizagi. Es un factor clave para el éxito de este programa".

Timo Neff

Jefe de equipo, diseñadores y arquitectos de automatización