Quantcast

3x

quicker completion rate

75%

reduction in average enablement time

x10

faster customer onboarding

Positive ROI from the project in just 2 months

Objectives:

  • Enable API interface for customers so they can utilize Travelport information 
  • Create an agile working environment to meet customer requests quickly 
  • Speed up development cycles to deliver new solutions promptly 
  • Develop parallel processing to increase efficiency 
  • Optimize contracting to billing process 
  • Integrate with SAP to enable customer incentive program 

Achievements:

  • 74% of requests processed in one day vs 23% before 
  • 3x quicker completion rate 
  • 75% reduction in average enablement time 
  • X10 faster customer onboarding time 
  • Positive ROI from project in just 2 months 
  • Received excellent feedback from users in terms of ease of use and tool presentation 
  • Fully integrated and optimized billing process 
  • Over 300 contracts processed in first year 
  • 22 custom SAP integrations