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VKB Bank responded to an inundation of 100x more credit deferral requests than usual in 2020 with process automation to make it 90% more efficient
90%
increased efficiency
10x
faster credit deferral process
5 minutes
to complete deferral request
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VKB Bank were temporarily faced with over 100 times the number of credit instalment deferrals following the economic impact of the COVID-19 pandemic, jumping 100x from around 150 requests a year to more than 100 in the peak every day. The spike in processes was draining the bank’s resources, as each request took 40 to 60 minutes to complete.
In just three weeks, they were able to design and implement a new process using Bizagi, leveraging Bizagi's UiPath integration capabilities to automate key steps in the process. This increased efficiency by 90%, so processing time was reduced to just 4 to 6 minutes. This meant they could process the huge increase in credit instalment deferrals without having to hire more staff, saving them significant time and money.
This is a perfect example of a very successful process implementation; we are very proud of it."
Thomas Haugeneder
Expert of Loan Management
Health Savings Administrator sees 75% faster case resolution with agile approach to working using business process automation CoE
This leading Baltic bank is leveraging Bizagi to completely transform consumer and corporate lending to speed up processes, improve the customer experience and meet regulatory requirements.
Der asiatische Kreditkonzern verwendet digitale Prozessautomatisierung, um die Entscheidung über eine Kreditfreigabe innerhalb von 30 Minuten zu treffen und sofort einsatzbereite Kreditkarten in der Filiale auszustellen.
