Quantcast

75%

faster case resolution

15

processes automated in first year

50+

reusable modeling capabilities

Objectives:

  • Capture current state of business to identify areas for improvement
  • Empower business with automation
  • Orchestrate technology and human workforce for connected approach
  • Enable agile approach to work with reusable processes
  • Create transparency and auditability across workflows

Achievements:

  • Live deployment for 15 automated processes
  • Creation of over 50 reusable modeling capabilities in COE
  • Case duration reduced by 75% in two months
  • Agile backlog to manage workload and coordinate team performance
  • End-to-end visual representation of work
  • Winner of 2019 CEO Award from parent company