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3

man years of work saved

8

processes automated

Objectives:

  • Automate core business processes to free-up time of technical employees
  • Integrate internal systems, as well as large external systems
  • Optimize activities and resources by eliminating manual tasks
  • Improve governance by ensuring that employees follow set business processes
  • Involve end users in development to ensure optimized customer experience

Achievements:

  • Saved 3 man years of work by automating core processes
  • 8 processes now automated in Bizagi with 3 more going into production later this year
  • Elimination of manual tasks, increasing traceability and reducing the risk of errors
  • Automated online customer broadband activation process, which was previously conducted mainly via the phone
  • Automated SMS alerts to customers to provide awareness touchpoints along the customer journey