• Kyocera
  • Kyocera
  • Fabricação e Varejo
  • Netherlands


reduction in time on pricing approval process


faster credit claim process


minutes per approval time saving

Global document solutions provider and printing manufacturer, Kyocera began their enterprise-wide digitization journey in 2016 when they looked to optimize their special pricing approval process. The paper-based process was inefficient, so they wanted to give senior executives more visibility and speed up the process to increase their opportunity of winning business deals. The visibility of past data would also help to make recommendations to the approving individual and ensure they were offering large account customers the correct discount.

With the help of Bizagi, not only did they reduce the average process time by 85%, reducing process time from 10 days to 1.5, but they also increased visibility and traceability. They integrated Bizagi with SAP to directly activate business opportunities, helping to win new business. They have digitized and automated more than eight additional processes to help employees be more productive and accelerate responses to enable better customer service. Company-wide outcomes include reduced operational work, especially in the sales department, as well as increased accuracy and availability of data.

“The integration of Bizagi with our ERP system, SAP, was an emotional breakthrough for our organization… It was not about convincing those people their job has disappeared, but showing them how easy that task now is, and providing them with opportunities to better spend their time.”

Kyohei Shimada

Senior Manager, Technology Center


  • Increase business-wide process digitization and automation
  • Integration with SAP and legacy systems to relieve employees of manual data entry tasks
  • Provide opportunity for material and intellectual growth of employees
  • Enable data analysis to create revenue and profit indicators
  • Integrate business processes across the organization
  • Optimize Excel and email-based Special Pricing Approval to speed up 10 days process time
  • Increase visibility for senior executives to give approving management a clear view of information


  • Centralized processes in Bizagi for visibility and accuracy of data
  • Integration with SAP to directly activate business opportunities
  • Actionable insights and intelligent analysis with metrics generated in Bizagi
  • Freed up employees’ time, 20 minutes per approval, to allow them to grow and add value
  • More efficient customer partnerships thanks to agile decisions and actions
  • Reduced the average SPA process time by 85% from 10 days down to 1.5 days
  • Accelerated turnaround to win more new business with pipeline of up to €200million in revenue each year