Quantcast

60%

faster closing of cases

100%

of information requests completed on time

97%

of loans analyzed in expected timescales

16 weeks

to deliver first process

Objectives:

  • Replace existing InfoPath legacy system with enterprise-level software
  •  Create reusable process that can be utilized across the Agfirst’s 19 Associations
  •  Enable over 45 members of staff to create consistent loan-related processes and workflows
  •  Process more loans without increasing headcount
  •  Implement baseline metrics to monitor & improve process performance
  •  Deliver a flexible solution to meet changing customer needs

Achievements:

  • First process delivered in 16 weeks; subsequent processes 75% faster
  •  Loan cases were closed in an average of 12.5 days, 60% faster than expected
  •  97% of loans analyzed within expected timescales
  •  100% information requests made by Loan Approvers completed on time
  •  Reuse & "self-documenting" system creates fast development cycles
  •  Agile workflows immediately reflect changes to policies and updates for customers