Quantcast

88%

reduction in contract production time

95%

reduction in SLA completion time

83%

of credit release decisions automated

90%

reduction in Excel & email work

Objectives:

  • Unite the business which is currently working in siloed approach
  • Replace patchwork IT system with solution that would enable business growth
  • Reduce time to complete SLAs with process automation
  • Increase employee productivity by automating processes and reducing administrative work
  • Provide overview of data to enable staff to make business decisions in real time 
  • Create agile implementation program to continually update processes 

Achievements:

  • Entire Portuguese organization used process automation to align projects
  • Contract production time was reduced by 87.5% from four days to half a day
  • Average SLA completion was cut by 95% from 48 to two hours
  • 83% of credit release decisions are now automated
  • 90% reduction in the amount of Email and Excel work
  • Three new versions of processes implemented every two months