Standardize operations to support business growth and acquisitions
Provide better visibility into over 200 million transactions a year
Accelerate and orchestrate the pricing and promotion process
Ensure that strict SLAs for deliveries and dispatches are met
Facilitate quick onboarding and delivery for independent retailers
Provide secure authorization of payments and budget management
Enable mobile process applications to boost efficiency
Enable RPA integration between ERP and Bizagi
Achievements:
17 processes deployed in just two and half years
Standardization and transparency of operations
X12 faster pricing approval, reduced from 24 hours to 3 hours
100% of delivery SLAs met - 35 minutes to send information to warehouses
Four hours to onboard new customers with first deliveries made in 24 hours
All payments authorized through Bizagi for security and compliance
Mobile Bizagi app to authorize and update processes in the field
CBC, the Central American Bottling Corporation, exports beverages to over a billion people around the world. As business constantly making acquisitions, CBC needed technology to support integration to standardize operations. They required a platform to provide transparency, consistency, and security to business processes. Automation capabilities enable CBC to improve efficiency and maintain a competitive edge in areas such as pricing, promotions, order management and dispatching.
CBC has mapped and automated 17 key business processes. These are centralized and orchestrated through Bizagi, providing visibility and audit trails to prove compliance and enable reporting. Bizagi's mobile app has improved efficiency by allowing authorizations and information uploads in the field. This has reduced SLAs and supported Mom & Pop independent retailers with faster onboarding and delivery times. Their pricing and promotions process is now 12x faster, delighting CBC's customers and helping them to remain competitive. Additionally, shared services payments are authorized through Bizagi, ensuring compliance and security.
There are numerous more technical achievements, but if you ask everyone across the business what the biggest benefit has been, it’s that ability to interact with the process from their mobile phone."
Rafael Bardales Duarte,
CIO
The largest beverage supplier in Latin America automates processes to deliver greater efficiencies in over 200 million transactions a year
There are numerous more technical achievements, but if you ask everyone across the business what the biggest benefit has been, it’s that ability to interact with the process from their mobile phone."