FinTrU

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FinTrU, a global leader in client lifecycle management for banks and wealth managers, was looking to optimize their KYC process. They needed to improve how they extract and analyze data from large, unstructured documents at scale to deliver a perpetual KYC approach that ensures up-to-date client data and compliance with global regulations while delivering high-quality services. 

By leveraging Bizagi workflows, combined with OCR, and AI, they developed TrU Label, an automated system that enhances accuracy, reduces risk, and streamlines KYC. Bizagi orchestrates the workflow to drive efficiency, reduce human error, and enables FinTrU to scale operations without linear staff growth. Bizagi manages a ‘maker-checker’ system where AI handles initial document processing, while human annotators validate and refine the AI’s work. This innovative approach lowers risk, saves time, and enhances FinTrU’s capacity to manage client data dynamically.