Descubra como o Grupo DHL aumentou a conectividade em toda a empresa e automatizou vários processos de ponta a ponta
automation ratio of Duty Billing Process
global users
cases processed per year
work automated annually
The DHL Group’s slogan is ‘Connecting People, Improving Lives’. The global logistics company used Bizagi to further connectivity within its operations, acting as an orchestrator of its tech stack and enabling end-to-end automation of 24 processes, including Duty VAT Billing, Vendor Master Data Management, Global Procurement Help Desk, and more.
The Bizagi platform was deployed globally by its Global Business Services (GBS) team across the DHL Group in 17 languages. The objectives are to integrate and optimize business operations, processing over 5 million cases per year. In the Duty VAT Billing process, Bizagi works alongside Oracle, UiPath and ABBYY, providing digital process automation to enable end-to-end automation of the process, achieving a 95% automation ratio. Bizagi was used to create a Vendor Master Data Management Portal to improve user experience for employees, customers, and stakeholders. Bizagi eliminated the need for manual intervention by connecting the systems and saved many FTE with end-to-end automation.
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Localidade:
Germany
Multinational distribution company automates customer contact center to resolve cases 33% faster
Leading total provider of internal logistics solutions developed a service portal to deliver a next level customer service experience.
A plataforma de comércio de viagens acelera o tempo de entrega para triplicar a taxa de conclusão de solicitações dos clientes, alcançando um ROI positivo em apenas 2 meses.
