Descubra como o Grupo DHL aumentou a conectividade em toda a empresa e automatizou vários processos de ponta a ponta
increase in revenue
workload but only hired one new employee
reduction in part returns
Universal Group, the leading insurer in the Dominican Republic, was looking to improve its vehicle insurance claims process, which had become increasingly complex due to disparate systems, leading to a lack of transparency and a delay in time delivering vehicle repairs to customers.
Using Bizagi and digital process automation, they have been able to define, deliver and adapt processes quickly, resulting in greater satisfaction for both employees and customers. Bizagi has helped to double the number of claims processed, but Universal has only had to hire one additional employee, which has in turn contributed to a 45% increase in revenue.
Jose Antonio Fuentes
Executive VP of Partners
Localidade:
Dominican Republic
Global insurer transformed UK claims process in just six weeks with automation increasing efficiency by 80% across admin tasks.
A seguradora especializada automatiza o processo de revisão por pares para obter 200% de melhoria na qualidade e trilha de auditoria automatizada.
