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Leading Colombian bank re-engineers systems with low-code automation for customer-centricity
One of the largest Colombian banks, Banco de Occidente, underwent a digital transformation journey with three key aims in mind: to optimize productivity and introduce new ways of working to make operations more effective; deliver differentiated solutions for clients, balancing user experience and security; and thirdly, to leverage technological architecture to drive digital transformation.
Bizagi’s low-code platform is helping to reimagine business processes and put customers front of mind, improving the user experience end-to-end by optimizing and automating processes. This has enabled a hybrid approach to offer customers the option to either be assisted online or offline. Banco de Occidente have re-engineered their core banking system for both commercial and retail functions and integrated legacy systems to provide end-to-end visibility of their architecture.
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Discover how Banco de Occidente digitized key banking processes and transformed their technology architecture to create optimized customer experiences while driving productivity and deliver new ways of working.
“For the customer experience, Bizagi is helping us to digitize the end-to-end process and integrate the hybrid processes as we have some customers that are fully digital and others who want to talk to a representative. Bizagi is helping us to integrate both experiences for customers.”
Pedro Villegas,
Chief Information and Operations Officer
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