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  • Leading Argentinian Telecom Company
  • CUSTOMER:
  • Leading Argentinian Telecom Company
  • INDUSTRY:
  • Utilities & Energy
  • LOCATION:
  • Argentina

190

process implemented

7

weeks to launch new processes

5

minutes to activate cloud-based processes

50,000

Bizagi users

A large telecom provdier underwent a larger merger and acquisition with two other organizations driving a need for process consolidation and automation. They needed to unite the organization and deploy products to market faster to help satisfy customers.

To improve business efficiency, visibility and information tracking, the businesses worked on the implementation of integral business solutions. With the help of Bizagi, they became an agile digital business, automating 190 processes, and cloud activation was reduced to just 5 – 15 minutes.

Bizagi is not only customer-friendly, but also supports our business, and complements our development strategy. It has helped with cost reduction, sped-up time-to-market and supported our convergence strategy.”

Process & Technology Manager

Objectives:

  • Create process culture between divisions of newly merged business
  • Improve visibility and information tracking across the business
  • Become more agile to increase time to market
  • Provide measurement of processes
  • Eliminate manual tasks and integrate with technology platforms to improve productivity
  • Allow customers to self-manage their cases and product

Achievements:

  • Automated 190 business processes end-to-end
  • Cloud products active in five – 15 minutes
  • Seven to nine weeks to launch new products provides quick time-to-market
  • Enabled 50,000 digital users with Bizagi
  • Improved productivity, measurement, tracking and scalability 
  • Customers can self-manage their products and billing