• Generali
  • Generali
  • Insurance
  • Czechia


faster underwriting of complex claims offers


cost saving through reuse of processes


processes automated in six months


reduction to insurance claims loss ratio

Paper-based processes are obsolete and obstruct progress. Leading European insurance provider, Generali CEE Holding, embarked on a business-wide digital transformation journey to significantly boost productivity and efficiency in the area of Corporate Risks underwriting.

Making the leap to automated and efficient processes and workflows has delivered immediate benefits. Bizagi’s system architecture enables reuse, meaning multi-language deployments become more effective with scale. Not only was underwriting offer time significantly reduced, but also helped Generali to ensure compliance. For further intelligent automation, they integrated UiPath RPA to handle Policy Cancellation in the underwriting department.

We’re using Bizagi and UiPath together, connecting human work and robots in an intelligent end-to-end process. It’s a very powerful combination."

Jan Marek

DPA Team Leader


  •  Increase process control associated with policy documents produced within the Corporate Risks department
  •  Make the leap from paper-based systems to efficient workflows to reduce underwriting time
  •  Automate inter-company workflows (e.g. Loss Control Engineers, Reinsurance Specialists) in a cost-efficient manner
  •  Enforce structured workflows for pricing, policy preparation and decision making
  •  Uphold governance across risks department to ensure compliance


  • Underwriting time spent processing the most complex offers reduced by 50%
  •  Insurance claims loss ratio projected to be reduced by up to 5%
  •  38 automated processes fully operational in two member companies within 6 months
  •  60% cost savings compared to other systems; set to grow to 90% through reuse
  •  Bizagi supports the use of UiPath RPA in Policy Cancellation process
  •  Process audit fully automated enabling agility in response to changing regulation