• Birkbeck University
  • Birkbeck University
  • Government & Education
  • United Kingdom


faster student status amendment process


students a year using the system


reduction in student debt


cases closed a year

Birkbeck, University of London, embarked on digital process automation as part of its Operational Excellence program, designed to improve process efficiency and deliver better value for money in a fluctuating higher education environment.

As a result, the university tightened a process to ensure the timely application of student loans and sped up its Student Status Amendment Program by 90%.

Process Modeler has gone viral; and this is only possible because Bizagi is so easy to use."

James Smith

Head of Systems & Process Improvement


  • Increase process efficiency for students choosing to change their course of study
  • Improve timeliness of applications for student loans
  • Reduce data complexity, duplication and errors
  • Model and automate the Student Status Amendment (SSA) process
  • Interact with multiple systems (e.g. Oracle APEX, Student Loan Company)


  • Student Status Amendment process 90% faster
  • Proportion of student debt resulting from ‘Promise to Apply’ is down 16%
  • Fast Fix initiative to empower staff to instigate their own small-scale process improvements
  • My Birkbeck Profile portal enables students to action their request online
  • Accessible to 30,000 students; average 3,000 cases closed per year