• Blackpool & The Fylde College
  • Blackpool & The Fylde College
  • Government & Education
  • United Kingdom


Delivered value on first process in just 5 weeks


Saved an average of 75 minutes wait time for new students on enrolment day

Rated the ‘best large college in England for Student Success’ three years running, Blackpool & The Fylde College was looking to drive efficiencies across the organization by implementing process automation where possible and ultimately become the ‘Digital College’.

In just five weeks, they delivered their first process: requesting and managing changes to course information. They have also optimized their enrolment day, reducing wait time by an average 75 minutes. The visibility provided by Bizagi has facilitated staff at the college to have factual-driven conversations and self-report on projects.

Bizagi is a high value product from our perspective in terms of return on investment.”

Paul Dewhurst



  • Improve digital skills and efficiencies within the college
  •  Remove paper from form-driven, manual processes
  •  Optimize process of updating college course information
  •  Enable agile technology platform to facilitate innovation
  •  Create documented steps of approval to provide visibility and audit trail


  •  Delivered value on first process of course information updates in just five weeks
  •  Agile approach to developing software solutions with 1-month turnaround
  •  Provided visibility on information and factual knowledge of how long processes take
  •  Used Bizagi for main enrolment day and saved customers an average of 75 minutes queuing time
  •  Now looking to roll out health and safety incident reporting, safeguard reporting, CRM and opportunity management for apprenticeships